TERMS AND CONDITIONS

Forward Family Services

Effective Date: Jan 1, 2026

Welcome to Forward Family Services ("Forward," "we," "us," or "our"). These Terms and Conditions govern the use of our website, www.fwdfam.com, and participation in our SMS text messaging programs.

By accessing or using our website, you agree to comply with these Terms and Conditions. Participation in our SMS messaging programs is subject to the additional terms and consent requirements described below.

If you do not agree with these Terms and Conditions, please discontinue use of our website.

1. SMS Messaging Terms and Compliance

1.1 Program Description

Forward Family Services offers SMS text messaging programs to support communication with clients, parents, guardians, prospective clients, and other individuals who have appropriately opted in to receive messages.

Depending on the program and the consent provided, messages may include:

Appointment confirmations and reminders
Scheduling changes and updates
Service coordination and administrative notifications
Responses to inquiries and requests for information
Client and family support communications
Important operational updates related to requested services

Messages are generally informational and related to Forward Family Services' operations and services.

Enrollment in a messaging program is voluntary, and consent to receive optional text messages is not a condition of receiving treatment or purchasing services.

1.2 SMS Consent and Opt-In

By enrolling in a Forward Family Services SMS messaging program through an approved consent method, you authorize Forward Family Services to send text messages to the mobile number you provide, consistent with the scope of your consent.

Consent may be obtained through an applicable website form, electronic form, written authorization, or another legally permitted method.

Where required, we obtain express consent before sending automated text messages.

We may maintain records of consent, including the date, time, method, and scope of authorization.

Providing your telephone number through a general inquiry form does not automatically enroll you in recurring or promotional SMS messages.

1.3 Cancellation and Opt-Out Instructions

You can cancel SMS messages at any time by replying STOP to the number from which you received the message.

After submitting an opt-out request, you may receive a final confirmation message indicating that your request has been processed.

Once your opt-out request takes effect, you will no longer receive messages from the applicable SMS program unless you provide new consent or communication is otherwise permitted by law.

You may also request to stop receiving text messages by contacting Forward Family Services directly.

We honor legally valid requests to revoke consent, including requests submitted through other reasonable methods.

1.4 Help and Customer Support

For assistance with our SMS messaging program, reply HELP to a message from a supported program.

You may also contact Forward Family Services directly:

Phone: 559-575-8172

Email: info@fwdfam.com

Website: www.fwdfam.com

Support inquiries are addressed during normal business operations.

1.5 Message Frequency

Message frequency varies based on your appointments, service needs, inquiries, and interactions with Forward Family Services.

Some individuals may receive multiple messages related to scheduling or service coordination, while others may receive messages less frequently.

1.6 Message and Data Rates

Message and data rates may apply.

Charges for sending or receiving text messages are determined by your wireless carrier and mobile service plan.

Forward Family Services is not responsible for charges assessed by your wireless provider.

For questions regarding your wireless messaging or data plan, contact your carrier.

1.7 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Message delivery may be affected by network availability, device compatibility, carrier restrictions, or other circumstances outside our control.

Forward Family Services cannot guarantee uninterrupted or error-free delivery of SMS communications.

1.8 Eligibility

SMS program participants must be at least 18 years old or be a parent, legal guardian, or otherwise legally authorized representative participating in an appropriate communication arrangement.

Communications concerning minor clients may be directed to their parents, guardians, or other authorized representatives in accordance with applicable law.

1.9 SMS Privacy and Confidentiality

Forward Family Services respects the privacy of individuals participating in our messaging programs.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile phone numbers and text messaging consent records will not be shared with third parties or affiliates for their independent promotional or marketing activities.

Information may be provided to authorized messaging service providers solely to facilitate delivery, administration, and support of our messaging services, subject to applicable privacy and confidentiality safeguards.

Because standard SMS messaging may not provide the same security protections as approved healthcare communication systems, we encourage individuals not to send sensitive medical or treatment information through ordinary text messages.

For additional information, please review our Privacy Policy:

https://www.fwdfam.com/privacy-policy

1.10 Compliance with Applicable Laws

Forward Family Services intends to administer its SMS messaging programs in accordance with applicable federal and state requirements, including the Telephone Consumer Protection Act (TCPA), relevant Federal Communications Commission (FCC) regulations, and applicable messaging industry standards.

2. General Website Terms

The website www.fwdfam.com is operated by Forward Family Services.

The website provides general information about our organization, services, employment opportunities, and methods of contacting our team.

By using our website, you agree to use it only for lawful purposes and in a manner that does not interfere with its operation or the rights of others.

Forward Family Services may modify, suspend, or discontinue website content or functionality at its discretion, subject to applicable law.

3. Information About Healthcare Services

Forward Family Services provides Applied Behavior Analysis (ABA), mental health, and related services.

Information available through our website is intended for general informational purposes only.

Website content does not constitute individualized medical advice, diagnosis, treatment recommendations, or the establishment of a healthcare provider-patient relationship.

The availability, eligibility, authorization, and delivery of services are determined through appropriate clinical, administrative, insurance, and intake processes.

Submitting a website inquiry, completing a contact form, or communicating with Forward Family Services does not guarantee acceptance as a client, appointment availability, insurance authorization, or eligibility for specific services.

Actual treatment arrangements and financial responsibilities may be subject to separate agreements, disclosures, authorizations, and applicable healthcare laws.

4. Emergency Communications

Our website, contact forms, and general SMS messaging programs are not intended for emergency medical or mental health communications.

Do not use these communication channels to report an immediate medical emergency or a situation involving imminent danger.

If you are experiencing an emergency, call 911 or contact the appropriate emergency services.

Forward Family Services does not guarantee immediate monitoring or response to website inquiries, emails, or text messages.

5. Intellectual Property Rights

Unless otherwise indicated, the content available on our website, including text, graphics, photographs, logos, designs, and other materials, is owned by Forward Family Services or used with appropriate permission.

Such content may be protected by applicable copyright, trademark, and other intellectual property laws.

Visitors may view, download, or print website materials for personal, informational, and noncommercial purposes, provided that copyright and other proprietary notices remain intact.

Without prior written authorization, visitors may not reproduce, distribute, modify, publish, commercially exploit, or otherwise misuse website content in violation of applicable intellectual property rights.

Nothing in these Terms transfers ownership of intellectual property to website visitors.

6. Information Submitted Through Our Website

When submitting information through our website, you agree to provide information that is accurate to the best of your knowledge and that you are authorized to disclose.

You agree not to submit unlawful, fraudulent, malicious, or intentionally misleading content.

Information submitted through website forms may be used to respond to inquiries, coordinate services, or perform other legitimate operational activities, consistent with our Privacy Policy and applicable law.

Submission of information does not grant Forward Family Services unrestricted ownership or commercial rights over personal information, medical records, or other confidential materials.

Protected health information is handled in accordance with applicable healthcare privacy requirements.

7. Privacy and Protected Health Information

Forward Family Services is committed to protecting the confidentiality of personal information and protected health information.

Our website Privacy Policy describes our general information collection, use, and disclosure practices.

Where applicable, protected health information is additionally governed by the Health Insurance Portability and Accountability Act (HIPAA), California privacy laws, and our separate Notice of Privacy Practices.

These Terms and Conditions do not replace or limit rights provided under applicable healthcare privacy laws.

For more information, please review:

Individuals may also contact Forward Family Services to request information about our healthcare privacy practices.

8. Third-Party Websites and Services

Our website may contain links to independently operated websites or services.

These links are provided for informational purposes and convenience.

Forward Family Services does not control the content, security, availability, or privacy practices of third-party websites.

The inclusion of a third-party link does not necessarily constitute an endorsement, sponsorship, or affiliation.

Visitors are encouraged to review the terms and privacy policies of third-party websites before providing personal information or using their services.

9. Website Availability and Disclaimer

Forward Family Services makes reasonable efforts to provide accurate and current information on its website.

However, website information may occasionally contain errors, omissions, or outdated information.

We do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.

To the extent permitted by applicable law, website content is provided on an "as available" basis without warranties regarding completeness, accuracy, or uninterrupted availability.

Nothing in these Terms is intended to exclude, restrict, or waive rights or remedies that cannot lawfully be excluded, including applicable healthcare, consumer protection, or privacy rights.

10. Website Security and Prohibited Activities

Visitors agree not to:

Attempt unauthorized access to website systems, accounts, or data
Interfere with website security or normal operations
Introduce malware, malicious code, or harmful technologies
Use the website for fraudulent or unlawful purposes
Collect or misuse information about other individuals without authorization
Misrepresent their identity or authority when submitting information

Forward Family Services reserves the right to restrict access to its website when reasonably necessary to address suspected misuse, security threats, or violations of these Terms.

Such restrictions do not affect an individual's rights to healthcare records or other legally protected information.

11. Limitation of Liability

To the extent permitted by applicable law, Forward Family Services is not responsible for losses resulting solely from temporary website interruptions, third-party website content, or circumstances outside our reasonable control.

Nothing in these Terms limits or excludes liability that cannot legally be limited, including liability arising from violations of applicable healthcare, privacy, or consumer protection laws.

These Terms do not limit any rights or remedies available to patients or clients under separate service agreements or applicable law.

12. Governing Law

These Terms and Conditions are governed by the applicable laws of the State of California and the United States.

Any disputes concerning website use will be addressed in accordance with applicable law.

Nothing in this section is intended to waive or limit legally protected rights, remedies, or jurisdictional requirements.

13. Changes to These Terms and Conditions

Forward Family Services may revise these Terms and Conditions periodically to reflect changes in website functionality, communication practices, organizational operations, or applicable legal requirements.

Updated Terms will be posted on our website with a revised effective date.

Continued use of the website after revised Terms are posted constitutes acceptance to the extent permitted by applicable law.

Changes to these Terms do not, by themselves, establish new consent to receive marketing or other SMS communications where separate consent is required.

14. Contact Information

For questions or concerns regarding these Terms and Conditions, website use, or our SMS messaging programs, please contact:

Forward Family Services

Clovis Location

2261 Villa Ave

Clovis, CA 93612

Fresno Location

6622 N Maroa Ave

Fresno, CA 93704

Phone: 559-575-8172

Fax: 559-575-8176

Email: info@fwdfam.com

Website: https://www.fwdfam.com

Forward Family Services

These Terms and Conditions apply to the use of our website and participation in applicable SMS messaging programs. Separate agreements and legal notices may govern the provision of healthcare services.